Frequently Asked Questions
Where is the store based?
How much does shipping cost?
How long will it take to receive my order?
Europe: about 1-2 weeks depending on proximity to Belgium
North America: about 1.5-3 weeks depending on where you live. Metropolitan areas usually get there very quick but rural areas can take ages, I'm sure you know the drill.
Australia: Anywhere between 2-6 weeks, for some reason specifically Australia is extremely cryptic about when something arrives. I'm sorry, there is nothing I can do about it.
Everywhere else: about 2-3 weeks in my experience.
When will my order be shipped out?
I send out sticker only orders twice a week and any other orders once a week, usually on a Friday unless convention travel messes with my schedule. Either way I aim to have every order shipped out within 5 days.
What is your EU shipping policy?
I'm in the EU! You don't have to worry about any customs fees, I got u.
What is your UK shipping policy?
Unfortunately I am not in the UK, those orders have to go through Etsy to comply with tax regulations. Everything I have on here is also available on Etsy except for original paintings, shoot me a message and I can create a listing for you.
What if my package is lost or missing?
Unfortunately, once your order is shipped it is in the hands of the mail gods. If you haven't selected tracked shipping then I am not responsible for mail that's lost. If a tracked package is lost, I will do what we can to help you receive your goods. Thank you in advance for your understanding!
What if I order pre-order items?
If you order a pre-order item, or a pre-order item is included in your order, we will ship them altogether in order to reduce packaging and save on shipping costs. If you want an in-stock item sooner, please place a separate order.